Yesterday I sat down to finally do the Mail in Rebates (MIR's) on the 5 Samsung Stellar cell phones and 1 Jet Pak that we got from Verizon Wireless (or rather their subsidiary, A1Wireless) and, lo and behold, ran into yet another glitch! Four of the phone rebates went fine, but when I got to the fifth one I found that the UPC on the box didn't match with the UPC on the Customer Agreement paperwork! WHAT?!
The salesman initially charged us for 6 phones, and when my husband pointed out the mistake, he refunded one of them which, of course, is the one for which I have a box and UPC.
Moving on to the Jet-Pak, I found the same thing - no match! It seems that when the salesman met us at the cinema, he took back the Jet-Pak with the UPC that matched our paperwork!
Meantime, I received a call from Verizon Executive Offices in response to my posting on Planet Feedback and was able to explain our predicament.
Verizon customer service was truly concerned about making things right, so in addition to the activation fees already credited to my account, they have agreed to credit us another $100 for the rebates that I am unable to process. Thanks to this phone call, we will not have to drive all way back to Frederick, Md to exchange phones and boxes for the correct UPC's (and possibly lose another 4 hours of our life that we can never get back).
Moral of this story: It totally pays to complain!
Ugh, why is everything so difficult? Why can't companies just give us the lowest price and be fair? Instead, we spend so much of our lives clipping and finagling to be treated fair and get a good price. Double ugh.
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